Sunny Hair FAQ

1.Login Account Log in to your account for tracking information
2.Confirmation EmailWe will send you an email after shipment and you can check the tracking information in the email. Note: The email may go into spam, if you have difficulty, you can contact us at: service@g-sunny.com
3.Dialog Box:Please click the dialog box at the bottom right corner of our page, and enter your order number and your email address, then you can find your tracking number.

Please try to ensure that the address you fill in the first time is correct.
If you have filled in the wrong address or want to change it, please contact us in the first place. We will try our best to change the address for you before shipping.If the order has already been shipped, we recommend that you contact both the logistics company and us and we will help you. However, it is not always possible to change it, and it may product additional charges.

During business days, we typically ship your package within 12 - 24 hours, excluding pre-order products. he shipping time varies for different countries based on transportation distance, epidemic factors, and local policies. For Expedited Shipping, it usually takes 3-5 business days, while Standard Shipping may take 10-15 business days. Please note that due to the impact of the epidemic and local conditions, there might be a delay of 1-2 days in express delivery.We strive to get your order to you as quickly as possible and appreciate your understanding during these challenging times. If you have any further questions, feel free to reach out.

Thank you for your purchase! Our policy allows for a 60-day return period. If 60 days have passed since your order was delivered, we regretfully cannot offer you a refund or exchange.
At our company, customer satisfaction is our top priority. In the event of any disputes, we are committed to resolving them in a fair and appropriate manner. Please understand that human hair is considered a hygienic product, and as such, certain conditions apply to be eligible for a return.
To qualify for a return, your item must be unused and in the same condition as when you received it. Additionally, it must be in its original packaging to facilitate a smooth return process. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you!

Thank you for choosing Sunny Hair extensions! As a hygiene product, we kindly request you to reach out to us first to ensure that your return meets the necessary requirements. To facilitate a smooth return process, we have warehouses located in the United States, China, and Germany. Upon contacting us, we will provide you with the appropriate return address based on your geographical location.
Please refrain from returning products privately, as our warehouses handle a high volume of packages daily, which may lead to potential package loss. We want to ensure that your return is processed correctly, so reaching out to us beforehand is crucial.
While we strive to accommodate all returns, there may be certain instances where returning the product might not be possible. We appreciate your understanding in this matter.
For any queries or assistance with the return process, please do not hesitate to get in touch with our customer support team. We are here to help!

To ensure a swift and convenient return process, we suggest two options:
1. Place a new order for the product you desire: You can go ahead and purchase the item you want, and then return the original order to the address provided. Upon receiving the returned product, we will promptly process your refund.
2. Return the product directly for replacement: If you prefer a replacement, you can send the product back to the address we've provided. Once we receive the returned item, we will initiate the replacement process with the product you desire. Please note that this option may take slightly longer than a refund.
Both options are available to accommodate your needs, and we will work diligently to ensure your satisfaction. For any further assistance or inquiries regarding the return process, please feel free to contact our dedicated customer support team. We appreciate your understanding and look forward to resolving any concerns you may have.

1. Once you receive your hair extensions, it is recommended to wait for 48 hours before washing your hair.
2. Before shampooing, start by detangling your hair from the ends to the roots. During shampooing, wash your hair gently, moving in a downward motion from roots to ends. Avoid rubbing, as it can cause tangling.
3. After washing, ensure thorough rinsing. Prior to using a hair conditioner, make sure your hair is clean. Conditioning after each wash is essential, as hair extensions lack the natural oils from your scalp. Avoid applying conditioner near the root area or attachments, as this may loosen the bonds and lead to extensions falling out. When drying your hair, use a gentle downward motion from roots to ends, and detangle with care.
4. If your hair extensions appear frizzy and unnatural, consider placing them in conditioner for at least 30 minutes. Frequent washing is not necessary; two or three times a week should suffice.
By following these guidelines, you can maintain the quality and longevity of your hair extensions, ensuring they look natural and beautiful for an extended period. If you have any further questions or need additional advice, feel free to reach out to us. We are here to assist you in taking care of your hair extensions effectively.

1. Minimize the use of heat: Excessive heat can significantly reduce the lifespan of your hair extensions. Exercise caution when using blow dryers, flat irons, and curling irons. Whenever possible, allow your hair to air dry naturally.
2. Choose a suitable brush: When brushing your hair extensions, opt for a soft bristle brush. Start from the ends of your hair and gently work your way up, removing any tangles along the way. Always brush in a downward motion to prevent damage.
3. Styling options: Feel free to straighten, curl, wash, and restyle your hair extensions as desired. However, it's essential to maintain a temperature below 180℃ to avoid heat damage. We advise against subjecting the extensions to multiple dyeing processes, as unprofessional dyeing may shorten their lifespan and affect their quality.

To maintain the quality of your hair extensions, it's essential to avoid prolonged exposure to chlorine and saltwater, as they can lead to tangling and matting. If possible, consider wearing a swim cap or keeping your hair up to prevent it from coming into contact with the water during swimming activities. After swimming, it is highly recommended to shampoo and condition your hair immediately. Additionally, making a habit of wearing your hair up or in a ponytail during exercise can also protect your extensions and prevent unnecessary damage. By following these simple practices, you can preserve the beauty and longevity of your hair extensions, ensuring they remain in excellent condition for an extended period.

To maintain the quality of your hair extensions, it's essential to avoid prolonged exposure to chlorine and saltwater, as they can lead to tangling and matting. If possible, consider wearing a swim cap or keeping your hair up to prevent it from coming into contact with the water during swimming activities. After swimming, it is highly recommended to shampoo and condition your hair immediately. Additionally, making a habit of wearing your hair up or in a ponytail during exercise can also protect your extensions and prevent unnecessary damage. By following these simple practices, you can preserve the beauty and longevity of your hair extensions, ensuring they remain in excellent condition for an extended period.