- We offer two shipping options: Expedited Express (via DHL or FedEx) and Standard Express (through CNE or USPS).
- Expedited Express shipping typically takes around 3-5 business days, while Standard Express shipping usually takes about 15-20 business days.
- Great news! If your order totals over $89, you qualify for FREE Expedited Shipping (Australia residents can enjoy this for orders over $189).
- Rest assured, we'll dispatch your order on the same day or the following business day after receiving payment. For orders placed before 3pm, they'll be shipped out on the same day (excluding Saturdays, Sundays, and holidays).
- To ensure a smooth and swift processing of your order, please provide us with your accurate and complete shipping address during checkout. Kindly note that we are unable to deliver to PO Box addresses.
- Our pricing already covers both packaging and shipping fees.
- We kindly request that you provide a physical street address or an alternative address as we are unable to ship to PO Box addresses.
- Please be advised that, as per local customs regulations in Italy, expedited delivery has been suspended. All orders destined for Italy will be shipped via CNE.
- For your convenience and security, we recommend using the same shipping address as your billing address. This helps us conduct a thorough fraud risk assessment on your order.
- While we make every effort to ensure a smooth and timely delivery process, there may be occasional factors affecting express transportation that are beyond our control. We appreciate your understanding and support, and we are committed to resolving any issues that may arise.
- Upon receiving your successfully delivered package, we encourage you to promptly verify its location. Should you encounter any issues such as a lost package, please don't hesitate to reach out to us or the courier company. Due to the time-sensitive nature of express shipping, it becomes challenging for the courier company to investigate deliveries beyond 7 days. If you have not received your parcel after successful delivery confirmation, please contact us within 7 days.
Courier Phone Number
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